Returns and Exchanges Center

How it Works

Select the item(s) to return

Send package off within 30 days of order date using your pre-paid shipping label

Receive an eGift Card or a full refund once your package has been delivered

Return and Exchanges Policy

We hope you love your Knix Wear products as much as we do, but if for whatever reason you are not 100% satisfied, you can return all eligible items, up to 30 days from the date you received your item. We will even cover your shipping costs to return the item to us within Canada and the USA.

Please note, for hygiene reasons, all underwear and accessories are final sale and cannot be returned or exchanged. Original shipping fees and promotional discounts are also non-refundable.

Guidelines

 Items eligible for return (“Eligible”):

-  Product that is unworn, with the original tags attached and returned in its original packaging; 

- Purchased directly through knixwear.com or knixwear.ca

Items ineligible for return (“Ineligible”):

  •  All underwear and accessories 
  • All items marked as final sale
  • Free gifts or promotional items with retail value
  • Original shipping fees and promotional discounts 
  • E-Gift cards 
  • Returns received more than 30 days after [delivery / purchase]   
  • Damaged or worn merchandise
  • Product purchased through a third party store or website must be returned through that retailer in accordance with their policy

Return Process

  • 1)Please enter your email at the top of this page and follow the instructions.
  • 2)Once the request has been submitted follow the instructions and a pre-paid shipping label will be provided to you by email.
  • 3)Please ensure you use the Knix Wear pre-paid shipping label provided,  unfortunately, we cannot process your return without it.
  • 4) Once we receive and process your Eligible returned item(s) you will receive (i) a refund back to your original payment method or (ii) E-Gift Card credit to process your exchange. Once we receive and process your Eligible returned item (s) you will receive (i) a refund back to your original payment method or (ii) E-Gift Card credit to process your exchange.
  • 5)In the case of a refund, please allow [10-14] days for your refund to be processed.

Exchange Process

If you would like to exchange an Eligible item, please follow the returns process described above, selecting the option to exchange. We will issue a credit for the amount paid to an E-Gift Card. You can then use this credit to place a new order.

Unfortunately, we are unable to directly exchange one item for another. 


Please note: original shipping fees and promotional discounts cannot be refunded.

Sale and Product Bundles

An Eligible sale item will be refunded for the value of the original order.

Sale  items eligible for returns and  exchanges(“Eligible”):

-  Bras that are unworn, with the original tags attached and returned in its original packaging; 

- Purchased directly through knixwear.com or knixwear.ca

-We are unable to offer a refund or exchange on underwear and accessories on sale and within a bundle.

-If your eligible sale or bundle item does not fit and you would like to exchange it for the same item in a different size, an E-Gift card will be issued. 

Return Shipping

US and Canada Orders 

For orders within the USA and Canada, a pre-paid shipping label is generated for all returns, within 30 days of delivery. All other shipping charges are the responsibility of the customer.

International Orders (outside USA and Canada)

Before returning an item from any country other than the USA or Canada, please contact us at info@knixwear.com with your order # to receive shipping instructions.

 

 

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